Thomas & Rose

launch

Client Service Initiative

Thomas & Rose Network has launched it's Client Service Initiative which will aim to turn Cardiff's best estate and letting agency into the UK's best.

In April we have mystery shopped our branches and team members and have taken action where necessary which includes further training where necessary.  We have enrolled all team members in a scholarship programme to further their already impressive qualification and experience resumes.

In May we have dis-enfranchised the franchise network following gaps in customer service.  Thomas & Rose stand firm on that procedures, principles and customer service is the forefront of our business and we must protect our brand name. 

In June the Heads of Departments attended the Lettings Live Conference in London which included many trade suppliers and industry experts. 

In July new procedures are being implemented to offer ALL clients more communication, better products, and a more overrall enjoyable experience.